Service Level Agreement (SLA)
Last updated: April 15, 2026 • Version 1.0
Our Commitment
This Service Level Agreement ("SLA") outlines our commitment to reliability and availability for the AutopilotMonster platform. We understand that our services are critical for your business operations, and we strive to provide a world-class experience with maximum uptime and responsiveness.
Uptime Guarantee
We guarantee that the AutopilotMonster platform will be available to you at least 99.9% of the time in any calendar month.
24/7 Monitoring
Continuous platform health checks.
Rapid Incident Response
Dedicated team for rapid recovery.
Support Response Times
We prioritize support requests based on their impact:
| Severity Level | Response Time |
|---|---|
| P0 - Critical Outage | < 1 Hour |
| P1 - Major Issue | < 4 Hours |
| P2 - Standard Issue | < 12 Hours |
| P3 - General Inquiry | < 24 Hours |
Exclusions
The SLA does not apply to (a) scheduled maintenance notified at least 24 hours in advance, (b) issues caused by your unauthorized actions or third-party software, or (c) factors outside our reasonable control (e.g., natural disasters, widespread internet outages).